Policies

Please read my cancellation policy carefully. By booking, you are accepting these terms.

I require 48 hours’ notice when canceling or rescheduling an appointment.

Late cancellation fees must be paid before any future appointment can be booked.

Multiple reschedules or cancellations in a row (3 or more), regardless of notice, may also result in an inability to book future appointments.

These terms are non-negotiable.

Please understand that my pricing is on an “and up” basis. The prices you see on my website and booking page are the minimum, and a consultation is required to get an idea of how much time your appointment will take and what the cost will be.

You can view my full service menu and pricing on my booking page:

To book an appointment I require a valid card on file, or a deposit at the time of booking (before you are booked in) in the amount of 50% of the service cost.

• New extension installations must have a 50% deposit paid at the time of booking to secure your appointment and order your hair. This deposit is non-refundable under any circumstances.
• Multiple cancellations, reschedules, or a no show will result in a required prepaid appointment.
• You can pay your deposit by invoice.
• If you cancel with 48 hours’ notice or more, you may transfer your deposit to your next appointment one time.
• Cancellation with less than 48 hours’ notice will result in forfeiture of your deposit.

No shows are unacceptable and cause me to lose income. I have text message confirmations in place to remind you that your appointment is coming up.

My no show terms are non-negotiable and are at my discretion, barring very rare circumstances such as hospitalization or a true emergency.

• A no show will automatically forfeit any deposit.
• A no call / no show will be charged a no show fee of 100% of the service cost, which must be paid before another appointment is booked.
• Any future appointments will require a prepaid service.

When you reserve an appointment with me, you are agreeing to the minimum service price for that appointment, with the understanding that pricing is on an “and up” basis.

If your late arrival prevents me from performing the full service in the time allotted for your appointment, I reserve the right to charge you in full for the service, reschedule you with a late arrival fee, or charge a no show fee — payment in full for the time that was reserved, as I would be unable to fill that spot.

If you arrive 15 minutes past the start of your appointment, I will not be able to provide your service and you will need to reschedule.

Please arrive on time for your appointment. Late arrivals can throw the day into chaos and cause a domino effect of unnecessary stress and tension for both my clients and myself, so my policy is that I do not accept late arrivals — it’s unfair to everyone else.

If you’re late, I may not be able to give you the full service that you booked, or I may have to reschedule you for another time when I’ll be able to complete your service without rushing to stay on schedule for the rest of the day.

If I run late to accommodate late arrivals, I either have to hurry so that I’m not running behind for my next guest, or take the amount of time the service requires — which will also cause me to run late and start my next guest late. Neither of these are acceptable options for me to maintain the quality of work I’m known for and the standards of service I set for my business.

One late arrival can upend multiple appointments. If that is the case, your appointment will be rescheduled at my discretion and a no show fee of 100% of the service cost will be charged.

When you’re getting any blonding or color service, I ask that you arrive with your hair as follows to help ensure the best possible results:

• Clean hair, washed within the last 3 days, with minimal styling products. For best results I also recommend using a clarifying shampoo such as Pulp Riot Clarifying to help remove any product buildup that would affect your hair’s ability to receive the color.
• If you are receiving a bleach and tone service (bleach to the scalp), avoid washing your hair for 2 days to help lessen scalp sensitivity during the service.
• Free of tangles and not matted. Anything more than simple detangling (usually less than 2 minutes) is not built into the service time.
• Any detangling that takes more than 5 minutes counts as “excessive.” That could cause me to run behind and into the time reserved for my next guest. It could result in forfeiting your appointment and having to reschedule, and a lost revenue fee of 50% of the service cost will be charged for my time.
• Please wear a shirt without a collar to color appointments. While it is rare, color may end up on clothing, so please keep that in mind when dressing for your appointment. I suggest bringing an old t‑shirt to change into under your cape to guarantee the safety of your clothing.

By booking this appointment, I understand that if I don’t adhere to these policies, Jenna Wilson may not be able to give me the service I booked in either the amount of time scheduled or to the best of her ability, and reserves the right to not proceed with the appointment as well as charging a lost revenue fee of 50% of the service cost.

I love your littles, but I do have a no kids policy in place for my salon unless they are the ones receiving the service.

I don’t have a dedicated safe space for children to be while I’m working, and it can be dangerous for them because there are hot tools, chemicals, and other hazards within reach of little hands. Having kids in the salon while you’re receiving a service is not only a safety risk to them but a liability issue with my business, so it isn’t allowed under any circumstances.

If you arrive at your appointment with children, your appointment will be rescheduled and you will be charged a lost revenue fee of 50% of the service cost.

After your service is completed, if you feel that you need an adjustment or something isn’t quite right, please contact me within 7 days of the service by phone call or text message.

When contacting me, please let me know your specific concerns or issues and include a few clear, well‑lit pictures of the area of concern.

Please remember, especially with grey coverage, that regrowth will appear for some people within even a week or two, and that hair grows on average about ½ an inch per month.

No refunds are offered for services.

Corrective color will most likely take more than one session, and price quotes are always on an “and up” basis.

I take steps to help preserve and maintain the integrity of your hair. Treatments like deep conditioners or bond builders are included in the service and are non‑negotiable.

Like all new guests, anyone wanting a color correction needs an in‑person consultation before booking — this helps both of us. Once I see your hair and have a clear understanding of your goal, I can tell you whether what you’re looking for is something I can achieve while maintaining the integrity of your hair. I can also tell you how many sessions it will take to get you where you want to be, and give you an idea of cost.